Thanks for ordering from Pacific Coast Labs. Here's what to expect once your order goes in.
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships cold-chain.
Most orders ship within that 1–3 business day window. In rare cases where an item needs restocking, this can take up to 2 additional business days — we'll always email you if this applies to your order.
Delivery estimates begin from the date of shipment, not the date the order was placed.
Once your order ships, you'll receive an email with a tracking number you can use to follow your package through the carrier's website.
We do our best to meet estimated delivery windows, but occasional delays can happen due to carrier issues, weather, or high order volume. Pacific Coast Labs isn't responsible for delays caused by the shipping carrier.
If your package arrives damaged, or appears to be lost in transit, contact us at support@pacificcoastlabs.org within 7 days of the expected delivery date and we'll work to resolve it promptly.
We ship to standard US addresses, including P.O. Boxes, via USPS. Because our products are cold-chain packaged, we may reach out to confirm before shipping to addresses with unusually long transit times (including APO/FPO/DPO) to make sure the package arrives in good condition. Expedited and overnight options may not be available for every address.
Reach out any time at support@pacificcoastlabs.org and our team will be happy to help.